Returns & Exchanges

At Fashion Shoes, we want you to love your shoes. If your pair doesn't fit or arrives with a problem, our return and exchange policy explains exactly what you can do and how we will help. Please read it before placing your order.

Our exchange policy at a glance

What you can and can't exchange

You can exchange your shoes for a different size or color, subject to stock. Because our shoes are made in limited batches, we can only exchange for a size or color that is currently in stock. If your size is unavailable, we will tell you and discuss the options.

Damaged, defective or wrong items

If your order arrives damaged, has a manufacturing defect, or is not the item you ordered, contact us within 48 hours of delivery and send us:

• Your order number
• Clear photos of the shoes and the box
• A short description of the problem

We will check your request and arrange a replacement or refund at no extra cost to you. Please keep the original packaging until the issue is resolved.

How to exchange your shoes

1. Contact us. Message us on WhatsApp or email info@fashionshoess.com within 7 days of delivery.
2. Share your order number and tell us the size or color you would like.
3. Send photos of the shoes and the box if your request is about damage or a defect.
4. Wait for confirmation. Our team will reply within 24 hours and confirm that the new size is in stock.
5. Send the shoes back in the original box as our team instructs. We dispatch your replacement once we receive and check the returned pair.

Please don't send a parcel back without contacting us first. We can't accept returns we have not approved.

Shipping costs for exchanges

• Wrong size ordered by the customer: the customer pays the return delivery charges
• Damaged, defective or wrong item sent by us: we pay for both directions

Refunds

Choose one version and delete the other.

Version A, exchange only: We currently offer exchanges and store credit, not cash refunds, except where an item is damaged, defective or not what you ordered.

Version B, refunds available: If we can't offer a replacement or exchange, we will refund the price of the item to your original payment method within 7 to 10 working days of receiving and checking the returned shoes. Original delivery charges are non-refundable / refundable.

Keep only if Cash on Delivery is offered: For Cash on Delivery orders, approved refunds are sent by bank transfer / mobile wallet to the account details you give us.

Tips to get the right size the first time

• Use our size guide to compare your foot length with the size chart
• Measure your foot in the evening, when it is at its largest
• Message us on WhatsApp with your foot length and the style you like, and we will suggest a size
• Read the product description, as fit can vary slightly between styles

Frequently asked questions

Can I exchange shoes if the size doesn't fit?

Yes. Contact us within 7 days of delivery. The shoes must be unworn and in their original box, and your new size must be in stock.

How long does an exchange take?

Once we receive your parcel and check the item, we usually dispatch your replacement within X working days.

Who pays for the return delivery?

If you chose the size, you pay the return charges. If the item is damaged or wrong, we pay.

What if my size is out of stock?

We will offer you another color, or store credit / a refund.

Can I return shoes I wore outside?

No. We can only accept shoes in unworn, original condition.

What if my order arrives damaged?

Contact us within 48 hours with your order number and photos, and we will replace it or refund it.

Can I exchange sale items?

Yes, sale items can be exchanged for another size. / Sale items are final sale and can't be exchanged.